Khem Lakai talks on ‘soft skills in hospitality industry’

Khem Lakai talks on ‘soft skills in hospitality industry’

HP Newsroom

COTHM hosted a webinar on ‘Importance of soft skills in hospitality industry’ in collaboration with a notable hospitality expert Khem Lakai.

Whilst sharing his personal experiences, Mr Lakhai said, “A hospitality workplace demands skills like problem solving, critical thinking, emotional intelligence, maintaining professional and ethical standards, and leadership”.

He further said, “If there was any specific tech skill people were motivated to learn, they could learn that very quickly,” he said, pointing out that softer skills are harder to learn and are often not included in courses.

Khem Lakai also said that softer skills such as leadership and the ability to draw people together are definitely harder to develop.

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